About US: myApps Solutions is a subsidiary of Apps Solutions Inc., www.appssolutionsinc.com ,Michigan, USA. with over 400 plus employees spread across customer and partner locations. myApps Solutions is the perfect partner for delivering agile digital technology solutions such as Cloud, IoT, Mobility, Analytics and Social, enabling global companies to accelerate revenue growth and re-engineer their business operations. Please visit www.myapps-solutions.com for more information:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases