About the Company: Draphant Consultants Rooted in India for 10 years, Draphant Consultants helps China's Business Enterprises in Starting Business in India.
Deep knowledge of the relevant Internet Protocols such as HTTP, DNS and familiarity with the web authoring standard such as HTML, CSS as well as de-facto data encoding, mark-up and representations like JSON, XML etc.
Extensive knowledge of and experience with crawling web pages and building systems to do so.
Extensive knowledge and experience of working with Web APIs, in particular, in particular, REST services and JSON encoded responses.
Experience with building systems at Internet Scales, that scale to terabytes or more of data, millions of API calls and thousands of requests/second.
Experience with data extraction, scrapping / parsing / processing / semi-structured data, ETL toolsets and mechanisms.
Experience in building robust, fault-tolerant, scalable and cost effective distributed system.
Experience with Amazon Web Services or other cloud platform.
Knowledge of Python / Django is a must.
The Candidate should have Crawling Experience of 2-3 years.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases