Stepping Stones is a fast-growing & professionally managed Recruitment Organisation based in Mumbai. We offer complete HR Solutions to Clients & Candidates across various sectors. Our in-depth knowledge of major industries and our cumulative experience of over 15years in Human Resources help us to understand specifically the requirements of both candidates and clients. The mission of Stepping Stones is to be bridge between Clients and prospective job seekers by building trust based and mutually beneficial business relationships.
We cater to the following Industries & Sectors: 1. BFSI 2. IT & ITES 3. Media & Entertainment/advertising/PR/Events 4. FMCG 5. Retail 6. Airlines 7. Pharma
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases