Waterleaf Consultants is one among the leading Consulting and Training providers in the twin cities. Waterleaf’s broad spectrum of services includes Human Resource Consulting, Recruitment and sub-contracting of personnel appointed as recruitment consultants within the periphery of Hyderabad. Our proven track record enables us to successfully fulfill every one of our client’s man power and training requirements on a continual basis.Waterleaf Consultants offers innovative and effective resources to its clients. Team Waterleaf strives to outperform and ensure the best of the resources are handed over to the clients and also on driving the assigned results as per the SLA. Our major strength has been our clients who rely on Team Waterleaf for these capabilities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases