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Keywords / Skills : call centre, call center, bpo, customer support executive, customer service executive, call center bpo, csr, customer care executive, customer care officer, customer service officer, back office
Customer Support - International Voice / Non Voice Process, Banking Process, AR Caller, Medical Billing, Finance and Accounts, Sales and Marketing, Chat Support, Email Support.
Technical Support - Hardware and Networking, Technical Engineer, Social Media, Desktop Support. IT Help Desk, Server Support, Technical Trouble Shooting
Sal - Fresher : 20K + inc
Experience : 32000 + inc
Responsibilities and Duties
The primary responsibility is to attend inbound calls for customer support from the existing customers
Resolve the quires of the Customers, in case there are any issues, escalate the same to the higher officials in the team/company
Create reports on the work done and submit it to the team lead/manager
Required Experience, Skills and Qualifications
Any Graduate/Undergraduate
Freshers can apply
Grads or Undergrads with minimum 6 months of bpo Experience
Good communication in English
Benefits
Extensive training would be provided for the candidates on the process
Good career path to become a team lead/Manager and mentoring for the same would be provided
Cabs provided
Performance incentives
Contact : Meghala@9742675454 Email your resume : [HIDDEN TEXT]
Regards, HR - Meghala Black and White Business Solutions pvt ltd
***********PLEASE REFER YOUR FRIENDS****************
Desired Candidate Profile
Desired Candidate Profile
*Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Have a good attitude - should be committed to the work.
Black and White Business Solutions Pvt Ltd Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry"s leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.
call centre, call center, bpo, customer support executive, customer service executive, call center bpo, csr, customer care executive, customer care officer, customer service officer, back office
call centre, call center, bpo, customer support executive, customer service executive, call center bpo, csr, customer care executive, customer care officer, customer service officer, back office
call centre, call center, bpo, customer support executive, customer service executive, call center bpo, csr, customer care executive, customer care officer, customer service officer, back office
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
