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Customer Support

Keywords / Skills : Customer Support, Customer Care Executive, Customer Support Executive, Customer Service, Customer Care

0 - 2 years
Posted: 2019-06-03

Job Description
Client: Bank
Location: Chennai
Role:Phone Banking(Customer Support)
Exp:0-2 Yrs(in Voice Process)

Responsibilities: 
• Handling Customer Queries and Providing Information as per Defined Standards.

• Effective Redressal of all Customer Complaints and Providing Solutions/escalating Problems.

• Follow Up On Escalations and Closing Them.

• Educating Customers About Bank's other Products and Services (cross Selling)

• Generating Leads and Passing Them to Concerned Department.

• Providing Feedback to the Team Leaders about Product and Process and Contribute to the Improvement.

• Educating Customers about Channel Migration.

• Improve Efficiency as per Interactions and Feedback Received.

• Updating Product and Processes in Databank


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About Company

We are a Ten year Old Recruitment Company based out of Chennai. We have been retained by several MNC's and Indian companies, both IT and Non-IT for their Domestic & International Recruitments to support their human capital augmentation
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