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Customer Support Operations

Keywords / Skills : "MCP", "MCSE", "CCNA", "Remedy", hp service desk, CA service Desk

1 - 3 years
Posted: 2019-02-19

Job Description
Minimum Skills Requirement:

Must Have:
  • Comprehensive knowledge of desktop & laptop PC hardware, maintaining other computer peripheral devices such as printers, End-User Devices (PDAs, Smart Phones, Blackberry devices, etc.) Good knowledge on Windows 2000, WinXP, Windows Server.
  • Experience in Providing technical Support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.
  • Knowledge of Antivirus (Symantec, Norton, CA e-trust etc) & personal computer software (Microsoft Office Suite 03-07)
  • Knowledge of creating & implementing software imaging through Symantec Ghost.
  • Knowledge of Escalation procedures to appropriate individual based on established guidelines and procedures.
  • Create Knowledge Base Articles / Technical Notes.
  • Conduct user training on various technical issues when needed.
  • Maintains all workstation hardware and software in accordance with company's standard guidelines to ensure optimum performance and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.
  • General knowledge of network principles, concepts, and technologies applicable to hardware, software, and administration utilities.
  • Good knowledge on Windows 2000, WinXP, Windows Server.
  • Developed problem-solving skills
  • Comprehensive verbal, written communication and Interpersonal skills.
  • Previous experience or aptitude to be successful in an Administration and Operations capacity
Good to Have:
  • Knowledge on ITIL processes especially Incident Management.
  • Incident logging tools like Remedy, HP Service Desk, CA Service Desk etc.
  • MCP / MCSE or CCNA certified

Experience: 1 to 2.5 years

Notice period: immediate/10-15days

About Company

Artech Infosystems India Private Limited
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