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CUSTOMER SUPPORT MANAGER - Job, Bangalore - HITECH PLACEMENTS

Keywords / Skills : Customer Support, Customer Sending, Shipment Status, DSR Updates, Scan Bill, Sop Cost Sheet, Mis Report

3 - 6 years
Posted: 2019-01-03

Industry
Market Research
Function
Sales/Business Development
Role
Regional Sales Manager
Education
Any graduate Master OF Business Administration (MBA)
Posted On
3rd Jan 2019
Job Ref code
Customer Support Man
ager
Job Description

CUSTOMER 

SUPPORT MANAGER 


Education: Graduate / MBA.

Experience: 3 - 6 years of Experience.

Job Description:
* Getting Rates from the Origin for the Enquiry from Customer Sending the Quote/ Renegotiating for Better Price Locally & from Origin.

* Sending the Nomination to Origin Follow up for Shipment Status, Update Customer on the Status on Day to Day Basis till it arrives blr. DSR Updates.

* Preparing the SOP for Billing & Forwarding the same to Dept for Preparing the Bills & also Scan Bill to Customer.

* Sending the Rates for the Enquiry of Agent once biz Confirmed Contacting the Customer for Execution of Shipment.

* Coordinating with Transporter for Arranging Pickup/ Follow-up for Clearance with the Team & Send pre alert to the Agent & Close Forwarding the Tracking till it Reaches the Destination.

* Preparing the Sop Cost Sheet for Agent Billing & Forwarding the same to Respective Dept.

* Ocean Export Shpt Coordinating with the Liners for the Schedule/Follow up with the clr Team Till Handing over.

* Follow up with the Documentation Team for bl & other Docs to Hand over the same to Customer, Update Customer Till it Reaches Destination.

* Coordinating will other Station for Clearance (air) Shpt & Updating the same to Customer & Follow up.

* Maintaining the dsr of the Sales / Follow up on the Quote given to Customer for Conversion along with Sales.

* Preparing Mis Report for Sales on Monthly Basis & other Reporting as & when Required.


Salary: As Per Industry Standards.

Job Location: Bangalore / Bengaluru

E-mail: cv(at)hitechmanpower.com

Website: www.hitechmanpower.com

HITECH PLACEMENTS, Bangalore.

Phone:
25286767
25255390

Mobile:
8792855156
9742150823
9901502660
9243407966
8951811866
9035702386

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About Company

The environment we operate in today is very dynamic. Globalization, Liberalization, Reforms are changing our Work Patterns & Systems. Along with this, the Advancement in Technology has given rise to the demand for the Right Quality of Human Resources in the Industry.

Sourcing of Skilled Manpower is a challenge today, especially in today's rapidly changing Technological Development Scenario & will be more so in future. Keeping in pace, HITECH provides Candidates with the Right Skills, Commitment, Ability & Experience as per Clients' Requirements of their Senior, Middle & Junior levels of:

Accounts & Finance
Marketing
Engineering
Software
Telecom
Other Management Professionals
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.
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HITECH believes in "Commitment towards Quality and Value Addition".
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