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Customer Support

Keywords / Skills : International Process, Email Support, Customer Support

1 - 4 years
Posted: 2019-01-17

Job Description
Customer Support(Email Support) :

Responsible for providing service support to Internationally based Service Managers for fixed, mobility & IoT services for Large Enterprise Customers

Administer regional WIP opportunities in order to deliver the best possible service experience for customers.

Manage billing queries and issue resolution to ensure clean bills for nominated customers

Support Delivery escalations and assist Service and Account teams on the delivery process for nominated customers

Compile fixed inventories and manage updates for a defined set of customers



About Company

About Magna Infotech:

I represent Magna Infotech, India’s largest Professional Staffing company with 10,000+ consultants in IT, ITES space.

Being in business for 2 decades, we offer customized staffing solutions under Contract, Contract-to-hire, pay-rolling, rebadging, MSP and SOW models
Only staffing company with domain competencies in IT staffing space for Automotive & Engineering, BFSI, Retail, Healthcare, Products, Services & Consulting, E-commerce and Telecom
Industry Focused delivery engine of 400+ recruiters hiring 1000 lateral IT professionals on a monthly basis servicing 250+ clients in Fortune 500.
Part of Quess Corp Ltd, USD 500+ Million turnover powered by more than 180,000+ employees across 20 nationalities.
Step-down subsidiary of USD 42+ billion multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.
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