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Customer Support (International Non Voice and Voice)

Keywords / Skills : Customer Support, Voice Process, Nonvoice, Bpo Non Voice, Call Center, International Call Center, International Voice, International Voice Support

0 - 5 years
Posted: 2019-08-19

Industry
ITES/BPO
Telecom
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Technical Support Executive ( voice)
Technical Support Representative (Non- voice)
Education
Any graduate
Job Type
Billing rate:
1.50 - 4.50 lacs
per year
Posted On
19th Aug 2019
Job Description
Responsible for providing service support to Internationally based Service Managers for fixed, mobility & IoT services for Large Enterprise Customers.
Administer regional WIP opportunities in order to deliver the best possible service experience for customers.
Manage billing queries and issue resolution to ensure clean bills for nominated customers.
Support Delivery escalations and assist Service and Account teams on the delivery process for nominated customers.
Compile fixed inventories and manage updates for a defined set of customers.


About Company

Quess, India's leading business services provider was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices along with overseas footprint in 10 countries spread across North America, South America, Middle East and South East Asia. It serves over 1900+ customers across 5 segments namely Industrials, Facility Management, People Services, Technology Solutions and Internet Business.
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