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Customer Support Executive / Web & Voice Process

Keywords / Skills : Customer Support, Customer Service, Customer Support Executive, Voice Process, Call Center, BPO, Customer Care Executive, Voice Support

0 - 5 years
Posted: 2019-10-25

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Non-voice)
Fresher
Posted On
25th Oct 2019
Job Description
Reports to : Vice President Operations

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Handle queries and complaints of Amazon Customer for queries related to products

• Transaction handling Services, Problem Solving Efficiency

• Numerical Ability, High level of accuracy

• Energetic, friendly and approachable individuals that understand the impact of great customer service

• Responsible to deliver high quality and productivity results that meet the identified targets

• Strong ability to multitask and take fast decisions independently

• Maintains composure and patience with customers


MAIN JOB REQUIREMENTS

• Good verbal, written and listening skills

• Should have good command over Grammar and Fluency in English

• Should not have any MTI while conversing

• Details of several functions to provide quality service

• Good knowledge of computers

• Ability to Write/type messages to ensure professional tone

• Education qualifications – HSC/Any Graduate

• Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)

• Excellent interpersonal skills

• Should not be below 18 years of age

• Flexible to work in rotational shifts as per Shift, according to business needs



About Company

About Quarec:Quarec Resources Pvt Ltd

QUAREC initiate their operation in field of HR Consultancy and Placement Services to serve a bridge for Job seeker and Organization. We are promising, energetic and efficiently managed Recruitment Consultancy Company which aspires is to offer our customers with value added Human Resources resolution based on integrity, reliability, preferred results and a Passion of brilliance.In fact, our eventual motto is too engaged as an association between career seekers and career sponsors. Our crucial endeavor is to delivering quality manpower to dissimilar verticals. We outfit to all the levels of manpower requirements in your association. We distinguish that our accomplishment depends completely on how well we provide our customers and nothing else takes ascendancy over our guarantee to make available positive, suitable and accessible proficient Services.

For more details please visit our website : www.quarec.com
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Pragati panchal
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Lease Manpower
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