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Customer Support Executive

Keywords / Skills : Customer Support Executive, Customer service executive, CSE, Telesales

1 - 5 years
Posted: 2019-05-06

Job Description
Hi,

We have an urgent opening with a Product based Company for Customer Support Executive - Bangalore 

JD:-

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

• Generate sales leads

• Meet personal/customer service team sales targets and call handling quotas

• Follow up to ensure that appropriate actions were taken on customers' requests.

• Refer unresolved customer grievances or special requests to designated departments for further investigation.

• Take the extra mile to engage customers

Should be available for F2F Interview if shortlisted.

About Company

IT Prodcut based company
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