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Customer Support Executive

Keywords / Skills : Customer Support, Technical Support, Customer Support Executive, Customer Care Executive, Customer Service, Customer Care, Customer Service Executive

1 - 3 years
Posted: 2019-10-29

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Education
12th Class (XII)
Salary
1.10 - 4.00 lacs
Posted On
29th Oct 2019
Job Description
Responsibilities:

• Attend to incoming calls and emails from customers and understand their problem

• Monitor various channels where customers may post their grievances like email, forums, chat support

• Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution.

• Send an email confirmation detailing the resolution and asking for customer feedback

• Document common customer queries and integrates into our Frequently Asked Questions module

• Maintain a deep understanding of our products and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs

Basic Qualifications

• Bachelor's degree or equivalent in a related field

• Fluency in English (oral and written communication skills)

• 1+ years' experience in customer support or related fields

Salary:

• Up to 4.0 Lacs Per Annum

Working:

• 7:30 PM to 4:30 AM IST

• 5 Days working with SAT & SUN off


About Company

About Technomine:

Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. (www.technomine.biz)
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