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Customer Support Executive (Technical)

Keywords / Skills : orientation, installation, customer interactions, transactions, Communication

1 - 4 years
Posted: 2020-01-15

Customer Service/Call Centre/BPO
Customer Service Executive (Voice)
Posted On
15th Jan 2020
Job Ref code
Job Description
Job Description :

Job Description

Online troubleshooting on various remote access tools like Team Viewer
Online S/w Installation & Orientation
Achieve the assigned targets (renewals)
Customer contact programs from time to time to focus on customer retention, s/w usage increase.
Keep records of customer interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

About Company

Talent Corner HR Services Pvt Ltd Talent Corner is a professional human resource organization providing innovative recruitment services for the corporate world. We are recognized as one of India’s leading HR management consultants headquartered in Mumbai, India exceeding 17 years.
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