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Customer Support Executive /Technical Support Executive - International process

Keywords / Skills : ustomer Support Executive, Technical Support Executive, International Process, Voice Process, Customer Service, IT Helpdesk Executive, Customer Care, US VOICE

0 - 3 years
Posted: 2019-10-11

Job Description
Mega Walk-in drive for Customer Support & Technical Support International process @ HCL Technologies Ltd

Walk in date: 13th October 2019 (Sunday)

Walk in Time: 10:00 AM IST to 1:00 PM IST

Interview Venue - HCL Technologies Ltd.

H01B, HITEC CITY-2, Survey No. 30, 34, 35 & 38, Phoenix Infocity Pvt. Ltd.

Madhapur, Hyderabad-500081, Telangana. (India)

Work Location: C3i Solutions office - Hyderabad@ C3i Solutions, An HCL Company

5th Floor, Orion Block, VBIT (Ascendas) Park, Hi-Tech City, Hyderabad

Land Mark - Beside In Orbit mall

Experience: 0 to 3 years

Salary: 2.00 lacs p.a 3 .5 lacs p.a + Variables + transport Two way Cab (home pick & drop)

Shifts: Rotational shift & Rotational week offs

Type - International Voice & Semi Voice Process

Working Days : 5 days work

Qualification: Any Undergrad, Graduate, Diploma holder can apply

Candidates applying for Technical support must have Knowledge on:

• Knowledge about different Operating Systems (Windows 7, 8 & 10)

• Knowledge on outlook, Printers & scanner - installation, configuration, performance, and usage

• Knowledge about the Internet connectivity issues, WI-FI issues, VPN Networks

• Laptop/Desktop issues like Blue Screens, Beep Sounds, OS errors and how to troubleshoot them

• Differences between Internet and Intranet, their usage

• Knowledge on various browsers - how to set them as default, what to be done in case the browser is corrupted etc.

• Hands on Experience using different Office Suites like Word, Excel, Power Point, Etc.

Rounds of discussion:

• Preliminary Screening

• Operations Round (Communication & Technical)

• HR Round

Interested Applicants are requested to walk in on the mentioned dates & time at HCL Technologies Office, Hyderabad.

Warm Regards,

Talent Acquisition Team

C3i Solutions, An HCL Technologies Company



About Company

C3I is the leading provider of technology services for the life sciences industry. Over 900 team members from three continents deliver consistent, world-class solutions for over 300,000 life sciences professionals in 140 countries.

Our unique global capabilities help pharmaceutical manufacturers, sponsors and contract research organizations leverage modern technology and lower the total cost of ownership.
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