To deliver service & resolution experience to all the customers Successfully resolve customer queries through CRM & Knowledge Base Document in detail all interactions with customers Effectively articulate information to customers Educate customers on products. Help customers to be successful Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS.Comprehension: Ability to understand customer issues Communication Skills: Ability to articulate service & solution options Excellent communication skills in English Ability to Multi task .
AARIKA HR Professionals is an India & UAE based Executive Search, Outsourcing and Management Consulting firm offering extended team of professionals to our clients, helping them to reduce time to market and take their business to next desired level. We help our clients define and leverage their Human Resource and Workflow Management. We sincerely believe in the known adage The Customer is always right and our team of professionals will always walk that extra mile to make sure that our entire Clients requirements are met far beyond what they expected. Having worked with Clients across different geographies and industry verticals has enabled our dedicated team in UAE fit impeccably with the Clients team to provide them with the best possible services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases