MELKEL Global Solutions is all about Transforming Businesses! Transformation is assured in all services rendered. It is the brand created with a core objective to have all global business services & solutions under one umbrella, so as to maximise the utilisation of knowledge, skills, experience and expertise in Outsourcing, Technology and Consulting industries within the same roof.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases