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Customer Support Executive / International Voice Process / Night Shift Executive

Keywords / Skills : customer service representative, Customer Service Executive, Customer Care Executive, Customer Support Executive, Inbound And Outbound, Customer Service Associate, Customer Care, International Voice Support, Voice Process, International Voice Process, Voice su

2 - 5 years
Posted: 2018-11-03

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Salary
2.50 - 3.60 lacs
Posted On
3rd Nov 2018
Job Description
Urgent Hiring for Customer Support Representative - International Voice Process - Fixed Night shift - 5 days work - Incentives - Immediate Joining

Job Title – Customer Service Representative

Experience – 2 years – 5 years

Salary – 2.5 lacs p.a – 3.6 lacs p.a + incentives

Shift – Night shift (8:30 pm – 5:30 am)

Type - International Voice Process (US Company)

Transport - For female : cab is provided

                  For male : no cab but will provide travel allowance

Communication – Excellent in English

Job Location – Jubilee Hills 

Job Description: 
Remote Books Online. Is growing its customer support and operations group as it continues to build a culture of world-class service. Customer Service Representatives work directly with Bookkeeping team and Account Managers. The most successful applicants are those who thrive in a culture of rapid growth, frequent change, technically inclined and outside the box thinking.
 

Responsibilities:

• Support RBO Customers/Business owners, SPOCs by providing excellent service via phone and/or e-mail contacts.

• Help to analyse and identify issue severity levels and follow appropriate escalation procedures.

• Be the customers primary point of contact through resolution and delight the customer throughout that process.

• Educate customers in best practices for using applications such as RBO Express, QBO/QBD. Stay up-to-date on process changes in order to provide accurate and thorough support.

• Meet appropriate productivity and quality levels in support of world-class service standards.

• Build positive rapport and communicate appropriately with different personality types.

Apply the proper service etiquette to satisfy various customer situations.

• Display flexibility towards shifts as per business requirements.

• Assist with process and knowledge base documentation as needed to help further the teams overall knowledge in support of customers.

Key Competencies:


• Questioning and listening skills that support effective communication.

• Strong judgment to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

Resiliency to effectively deal with job stress and upset customers.

Ability to build positive rapport, communicate appropriately with different behaviour, and apply appropriate control of customer contacts.

Ability to adapt quickly to process and procedure changes.

Must be detail and service-oriented.

Moderate supervision needed; demonstrates initiative to handle more tasks independently.
 

Required Qualifications:


2+ Years of customer service experience, preferably in a B2B

Excellent communication Skills.

Demonstrated experience with MS Office Suite and CRM systems.

Minimum typing skills of 30 wpm.

High level of determination to follow issues through to resolution.

Ability to work independently and in a team environment.

Ability to multi task and dynamically prioritize tasks. 

Send your C.V on

hina.siddiqui(at)impecconsulting.com and

can reach me on

HR HINA

9121028533


Thanks & Regards,

Hina siddiqui.

HR Coordinator

# 9121028533

Impec consulting solutions

301 c, down town mall

besides lotus hospital

Lakdikapul.



About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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