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Customer Support Executive / International Semivoice Process (1 - 5 years)

Keywords / Skills : customer service representative, Customer Service Executive, Customer Care Executive, Customer Support Executive, Inbound And Outbound, Customer Service Associate, Customer Care, International Voice Support, SemiVoice Process, International semivoice

1 - 5 years
Posted: 2019-03-27

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Salary
2.50 - 4.00 lacs
Posted On
27th Mar 2019
Job Description
Urgent Hiring for Customer Support Representative - International Semivoice Process - Rotational Shift - 5 days work - Two way cab - Monthly Incentives , Hitech City.

Job Title – Business Customer Care Representative – Offline Accounts Position

Experience – 0 – 4 years

Salary – 2 lacs p.a – 4 lacs p.a

Shift – Rotational shift

Type - International Semivoice Process (AR Billing)

Communication – Excellent in English

Qualification – UG/Graduate/pg

Transportation - Two way Cab

Job Location – Hitech City

Roles & Responsibilities:


International Backend Billing Process

Complex Billing Investigations/ Corrections -conduct in depth billing investigation by utilizing multiple billing and provisioning systems to compare billing to the signed contractual agreement. This includes, but is not limited to, Parent/Child billing, multiple location/Account and multiple contract customers.

Make necessary corrections via orders in multiple billing systems and create detailed credit requests. Customer Follow Up - frequent follow up with customer as necessary to resolve complex issues or requests or as requested by customers within the promised timeframe quoted.

Create a world class customer experience.

Answering product and Account questions/queries assistance. 

Key Skills:

Customer Service skills

Excellent verbal and written communication skills 

Functional Skill Required:


Experience into Managing international clients / Accounts is Mandatory.

Experience into Account Receivable Billing / Backend Billing/ AR Billing.

Any prior experience in backend would be an added advantage.

Send your C.V on

[HIDDEN TEXT] and

can reach me on

HR HINA

9121028533

Thanks & Regards,

Hina siddiqui.

HR Coordinator

# 9121028533

Impec consulting solutions

319, down town mall

besides lotus hospital

Lakdikapul.



About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients


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