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Customer Support Executive / International BPO / Call Center

Keywords / Skills : bpo, call center, customer service, technical service, customer support, csr, tsr, customer care, technical support engineer, inbound, outbound, customer support officer, Voice,

0 - 5 years
Posted: 2019-07-21

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Posted On
21st Jul 2019
Job Ref code
200719000888
Job Description
Job Description:

    Hi Dear Aspirant,

    Walk-in drive for pilot process for Technical and Customer Support for BPO / MNC for all the junior & Senior positions

    Designation:
    1. Customer support
    2. Technical Engineer

    Responsibilities

    Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.

    Customer support engineer - L1 - L2
    • Coordinate desktop changes to avoid deployment collisions.
    • Prepare requests for rollout
    • Prioritize change requests
    • Create rollout plans for changes requests
    • Coordinate implementation process
    • Keep track of request and make sure they are implemented as planned
    • Participate in incident handling concerning desktop changes.
    • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
    • Microsoft environment knowledge (desktop & server).
    • Have some level of technical understanding of the products building up a desktop service.
    • Experience from the desktop environment.
    • Understanding and experience of change management process.

    Technical Requirements
    • Phone support experience necessary.
    • Technical Service desk or technical call center experience is necessary.
    • Disciplined, systematic problem solving skills required.
    • Windows Operating systems
    • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
    • Servers: Windows 2000, Windows 2003, Windows 2008

    To be scheduled for Interview

    Call HR Smitha - 9035005930
    Email - [HIDDEN TEXT]

    Please forward the mail to all your friends who fit the criteria.

    Please do refer your friends.
    Venue


    Black & White Business Solutions
    #721, 2nd floor, CMH Road
    Indiranagar, blore-38
    Landmark: OPP MK Retail, Next to Andhra Bank.
    Above AMAARAA showroom.
    Land Mark: Next to Andhra bank or Opposite to MK Retail.
    ************ find in google map***************




    Please carry 2 copies of resume with all the educational documents photo copies and Aadhar card.

    *************PLEASE DO REFER YOUR FRIENDS*************

    Required Candidate profileDesired Candidate Profile

    * Possess good analytical skills - detail oriented
    * Possess good communication skills, both oral and written
    * Have a good attitude - should be committed to the work.

    * Any graduates can appear or 10+2 , 10+3.
    * Should be flexible with rotational shift.
    Perks and BenefitsBest in the industry + Incentives + NSA


About Company

Black and White Business Solutions Pvt Ltd Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry"s leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.
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