We are looking for a competent Collection Specialist to contact clients and collect outstanding payments.
You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Our
Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent
communication and negotiation skills, as well as an ability to work independently.
* Communication – Listen attentively and resolve customers issue effectively. Should be
sensitive about customers information
* Customer Focus – Build credibility with the customer by using empathy and should
patiently resolve even irate customers issues. Should be courteous , energetic and
engaging while dealing with customers
Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight * Result Orientation – Should know how to prioritize work and use the available resources effectively, Should be able to take ownership for own results and reach out for support proactively
Proficiency to work on computers for data entry will be an added advantage.