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Customer Support Executive

Keywords / Skills : Customer support executive

0 - 1 years
Posted: 2019-03-15

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
BA
BBA
BCA
BCom
Posted On
15th Mar 2019
Job Description
Skills required  for this Collection Outbound process:
We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. 
You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Our

Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent

communication and negotiation skills, as well as an ability to work independently.

* Communication – Listen attentively and resolve customers issue effectively. Should be

sensitive about customers information

* Customer Focus – Build credibility with the customer by using empathy and should

patiently resolve even irate customers issues. Should be courteous , energetic and

engaging while dealing with customers

Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight * Result Orientation – Should know how to prioritize work and use the available resources effectively, Should be able to take ownership for own results and reach out for support proactively

Proficiency to work on computers for data entry will be an added advantage.


About Company

HTEQ Solution is a leading IT and HR consulting company in Central India.
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