Keywords / Skills : customer service, customer support, customer care, cce, cse, csa, cca, customer care associate, customer care executive, customer support executive, customer support representative, customer care representative
Job Profile: Customer Support Executive Responsibility: To call all the leads received from the manager. Conversions on the basis of submission Retrieve the information and the docs received from users.
Location: Gurgaon Salary: up to 4 lacs per annum
Interested candidates are requested to share their updated resume with me at [HIDDEN TEXT]
Kindly note, WE DO NOT CHARGE THE CANDIDATES Desired Candidate Profile Desired Candidate Profile: Age: maximum 30 years Experience: Minimum 6 months experience in voice process ( inbound / outbound ). Skills Required: Must have knowledge of financials services ( e.g. loans, lending, insurance etc. ) Communication: Must be fluent in English
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases