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Customer Support Executive

Keywords / Skills : Customer Support, Customer Care, Customer Service, Domestic Voice Support, Call Center, Domestic Bpo, Fresher, Voice Process, Inbound, Outbound, Telecalling

0 - 1 years
Posted: 2019-05-24

Customer Service/Call Centre/BPO
Customer Service Executive (Voice)
Any graduate
Posted On
24th May 2019
Job Description
Role:          Customer Care Executive / Senior Customer care Executive

Job Purpose:

To Answer queries/resolve problems of customers through Inbound.

Attend Inbound & Outbound calls, sometime respond through email and chat to customers.

Provide correct and quality information to customers on every call, promote good listening and English grammar skills.

Eligibility Criteria:

speak, read & Write English & Kannada or English & Telugu

Able to communicate confidently and politely, with good speaking skills.

Awareness on Credit cards.

Detailed knowledge of intricacies of Banks products and how they compare against competitors.

Good typing skills (Quality & Speed)

Ability to handle telephonic conversations

Good Listening & Comprehension skills

Should be flexible to work in 24/7 shift

Work experience: Freshers & experienced in Call Center or direct selling/telemarketing in service.

Educational qualification: Graduation Mandatory.

About Company

eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
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