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Customer Support Executive

Keywords / Skills : Customer Support, Customer Support Executive, Customer Care Executive, Customer Service, Customer Care

2 - 4 years
Posted: 2019-06-29

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Salary
2.00 - 4.00 lacs
Posted On
29th Jun 2019
Job Description
Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

About Company

A 360 Degree Digital Marketing Agency in Hyderabad with a collective domain experience of over 100 years. We leverage businesses by making brands more findable and accessible online. DigiCats takes pride in having boosted brands


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