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Customer Support - Escalation Desk Executive , Bangalore

Keywords / Skills : BPO, Voice Process, Call Center, Customer Support, Customer Care, Customer Service

0 - 3 years
Posted: 2018-12-12

Job Description
Educational Qualification+ Experience • Graduate preferably from technical stream( B.Tech/BCA). Prior experience of>=0.5 years in chat domain will be an added advantage.

• Bilingual English/Hindi with proficiency in both languages, third language proficiency is added advantage

• Intermediate MS Office applications specifically Excel (preferably)

Desired Candidate Profile • Extremely passionate about customers with the ability to effectively communicate information in written format. Someone who can express themselves effortlessly in a lucid manner.

Personality traits • Solution oriented approach and instant decision making capability.

• Ownership and multitasking.

• Ability to interpret non-verbal cues and ability to mitigate conflicts.

• Customer focused & service recovery oriented approach.

• Excellent communication skills - verbal and written.

• Good typing speed (minimum 35 wpm with 90% accuracy)

• Willingness to work in shifts (Flexible to work in 24 x 7 environment)

Key Responsibilities • Responsible for coordinating and offerend to end chat support to customers/internal teams pre, during and post order support.

• Performs work in accordance to standardized policies and procedures.

• Responsible for customer satisfaction through effective handling of customer problems, gathering feedback and contributing to RCA.

• Work requires strong analytical ability to resolve complex issues in addition to effective written skills

Work Location : Bangalore
Experience : 0 - 3 years

Interested candidates can apply at the earliest


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