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Customer Support Customer Support Executive Customer Care BPO Voice Process

Keywords / Skills : Customer Care Executive, Customer Support, BPO Executive, Voice Process, BPO, Voice Support, Call Center

0 - 5 years
Posted: 2019-05-15

Job Description
Responsibilities:

• Handling the inbound calls.

• Builds fruitful and cherishing relationship with the client.

• Follows up on customer inquiries and research to assure satisfactory completion.

• Responsible to maintain the timelines for each call.

• Maintains and updates customer profiles.

• Coordinate with the vendor & update client accordingly.

• Follows up with the clients for any special requirements.

• Maintenance of customer complaints.

• Customer feedback & surveys.

• Highlight customer issues to the concern authorities.



About Company

We are Consultant for Gurugram based MNC BPO. We 9001-2015 certified staffing solution firm.
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