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Customer Support Associate Senior Customer Support Agent

Keywords / Skills : Customer Support Associate, Customer Service, Customer Support Executive, Customer Care Executive, BPO, Call Center, Voice Process, International Call Center, Chat Support, International BPO, BPO Fresher, BPO Call Centre, chat process

0 - 3 years
Posted: 2019-07-22

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Salary
2.40 - 3.50 lacs
Posted On
22nd Jul 2019
Job Description
ROLE AND RESPONSIBILITIES

• Provide excellent customer service to improve business performance.

• Understand customer requirements to provide appropriate clarifications and solutions.

• Route and direct customer requests to appropriate personnel.

• Contribute ideas to resolve customer problems to improve productivity.

• Work within various teams to ensure outstanding customer service.

• Maintain broad knowledge of customer products and services.

• Deliver prompt and professional solutions for customer inquiries via phone.

• Maintain and update customer documentation as needed.

Minimum qualification:

Candidate should have completed 12th / 2nd PUC or 3 years of diploma from a recognized university. BE /Btech and Graduates from any stream are eligible to apply.

Freshers & candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply. 

PREFERRED SKILLS 
Good English Verbal and Written Communication skills. 

ADDITIONAL NOTES 

Shifts:
Voice

Rotational Night Shifts starting from 5.30 PM IST and last log in time being 3 AM IST 

Chat

Rotational Shifts starting from 1.00 AM IST and last log in time being 7.00 AM IST
 
Working Days: 5 days in a week with split offs

Transport is provided by the company as long as it falls within the city section.

Feel free to contact us at [HIDDEN TEXT] or call at +91-8884338322


About Company

Exemplar Services is a client-focused and result driven recruitment consultancy firm. Exemplar Services is an amalgamation of excellence and precision. Our motto is to strive towards providing services par excellence and not settle for mere excellence.

We understand a corporate work culture as we have spent years working in corporate jobs. We have been a part of recruitment processes and understand the challenges in on-boarding quality resources within a short turnaround time.
In this time and date of instant manpower requirement, many a times, the urge to close out a position takes over the skill requirements, which in turn leads to higher attrition and skill deficiencies. Exemplar Services understands and strives towards striking a balance between on-boarding timelines and skill requirements.The main objective of Exemplar Services is to mitigate the gap of on-boarding skilled candidates with short turn around times.
About Recruiter
Mohammed Noman Umeruddeen
Director
Ms Exemplar Services
...
Skills I hire for Client Engagement,Client Service Management,Customer Success Management,Project Management,
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