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Customer support Associate(international voice)

Keywords / Skills : Technical Support Executive, Technical Support Officer, Tech Support, Technical Support Representative, IT Helpdesk Executive, International Call Center, Voice Process, International Voice, Global, US, Inbound, International Voice, Customer Services, Customer Sup

1 - 4 years
Posted: 2019-09-23

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Technical Support Executive ( voice)
Salary
2.00 - 3.00 lacs
Posted On
23rd Sep 2019
Job Description
Job Title – Technical Support Executive  / Customer support specialist
Experience – 6 months– 5 years

Salary – 2 lacs p.a – 3. lacs p.a + incentives

Shift – Rotational shift 
Type - International Voice Process (US Company)

Communication – Excellent in English

Job Location – Hi tech city
Job Description:

•Job Requirements

Skills

• Excellent verbal and written communication skills

• Customer Service Skills

• Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications

• For Technical process Basic understanding on: Computer Operating Skills – File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.

• Operating System – Knowledge of hardware – RAM, HDD, devices. Knowledge of OS – Mac or Windows. Control Panel and basic hardware troubleshooting.

• Internet Concepts – Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.

• Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

Education

• Graduate/ Under Graduate/ Diploma

• Command of English a MUST

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HR AMREEN

7995795533



About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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