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Customer Support Associate in Banking Sector (On-Roll)

Keywords / Skills : Tele Sales Executive, Tele Marketing Executive, Telesales Telemarketing, Customercare Executive, Telesales, Outbound Sales, Outbound Calling, Outbound Precess, Voice Process, BPO, Voice Support, Inbound, Call Center, Customer Care Executive, Customer Support

0 - 3 years
Posted: 2019-07-13

Industry
Banking/Financial Services
Function
Customer Service/Call Centre/BPO
Banking, Insurance & Financial Services
Role
Customer Service Executive (Voice)
Posted On
13th Jul 2019
Job Ref code
VP/NDA/GHZ/TLP/1307/
1
Job Description
Job responsibilities:
• Make daily calls to CLX eligible customers to convince them to apply for the product.
• Collect all application details from customers over phone and input them into Homer for evaluation.
• Notify customers of result of their application and in the case of approval, direct the customer to a CLX POS for signing.
• Responsible to handle inbound calls from dedicated CLX number or CLX calls transferred from general help-line.
• Proactively follow up with customers where necessary to persuade them to apply, collect all application details and to sign the contract at POS (the same Specialist will be guiding the same customer through the whole process).
• Assist customers present at POS for contract signing where the SA is not available. Call the respective DSM to send another SA to the POS.
• Update all information in Genesis and Homer as per the conversation with the customer.
• Share sales techniques and knowledge with the TL and fellow specialist to drive overall performance of the team.

Desired Profile:
• Excellent selling and persuading skills.
• Graduate Freshers or Graduate with minimum 1 year of relevant experience in sales or collection.
• Ability to confidently engage the client in a conversation, not just to follow a script.
• Agreeable accent and choice of vocabulary.
• Ability to plan and manage follow-ups.
• Ability to work under stress and to meet challenging sales targets.

Contact:
Mr. Ajit Chotela
Call/Whatsapp 8813022482


About Company

Welcome to the world of R3 Management, a one of its kind "One Stop Shop" for all the HR Solutions under one roof, the intent of helping out progressive companies to set up best practices in HR. The idea of forming this end-to-end, one stop HR firm, had the genesis in the word "R3". "R3 – Research - Resource - Review". R3 Management Consultant has been immensely successful in creating a global network of highly adept intelligent workforce that can help a company achieve their mission-critical projects and goals. We specialise in Talent sourcing, Recruitment solutions and Human Resource services, for the progressive markets. All of our resources are multifaceted and come with years of commended performance. We appreciate the experience that our candidates bring from various industries and we like to leverage it for the mutual benefit of both clients and candidates. We specialise in IT/Software, Manufacturing, Media, BPO, KPO, Medical, Event Management, Insurance and start up hiring
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