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Customer Support Associate - Contact Sushmita Pandey-7838819348

Keywords / Skills : International Voice, BPO, US Shift, Call Center, Customer Care Executive, Voice Process

1 - 4 years
Posted: 2019-02-02

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Salary
1.50 - 3.60 lacs
Posted On
2nd Feb 2019
Job Description
Job Description : 
Interface with customers via live chat or emails for the purpose of actively resolve customer problem or selling products and services. 

Roles & Responsibilities:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Support customers across Telecommunication, Financial Services & Healthcare vertical.

Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. 

Candidate Profile:

UG/Any Graduate Fresher or Experience ( BE/BTech with 6 months of international calling experience are eligible).

Excellent written & spoken communication skills.

Keyboard skill for 30 wpm.

Flexible with 24/7 Environment.

Salary slab 13k-30k Take home (As per the relevant experience) & attractive Incentives amount. 

Perks of being at Convergys:

*Two way A/C cabs. (Convergys was awarded for best in industry transport service).

*Medical insurance worth 1 lakhs.

*Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs

*Gratuity

*Education Assistance plan - Annual entitlement of up to INR 24,000.

*Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
 

If above mentioned job suits you then you can come directly for the Interview with below mentioned documents:

*Updated Resume.

*Passport size photograph

Walk In to Convergys below Address- Mention "Sushmita Pandey" on the top of your resume. 

Address: Convergys Recruitment Center, Unitech Cyber Park, Ground Floor, Tower-A , Sector 39, Near Huda City Metro Station Gurgaon - 122002, Haryana, India. 

Must Call Sushmita Pandey - 7838819348 once you reach venue. 

Interview Dates: 4th Jan-9th Jan 2019 

Time: 1.00 pm to 4.00 pm

Date of Joining: - Immediate. 

Connect Sushmita Pandey on +91 7838819348 or Email:- [HIDDEN TEXT] for further information or to enquire about more openings!!!!


Regards,

Sushmita Pandey

Talent Acquisition Coordinator

Human Resources Group [Talent Acquisition]

Unitech Cyber Park | Gurugram 122001

M: +91 7838819348

E: [HIDDEN TEXT]



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