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Customer Success Engineer with a Fast Growing IT Product Co in Pune (Bhandarkar Road)

Keywords / Skills : "Account Management", "Customer Support", "Customer Service", "Client Servicing", "Up Selling", Farming, "Information Technology", Product, Bhandarkar Road, Pune

1 - 3 years
Posted: 2019-01-12

Job Description
Job Profile:

• To lead the Customer Success initiatives and work in a high-performance team.

• Drive Customer Success Outcomes - Increase renewal rates and reduce churn, Expand our revenue in accounts through up-sell, Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

• Manage Customer Success Activities - Onboarding & Training, Customer Support

• Measure Effectiveness of Customer Success - Define & track operational metrics for team, Map customer journey, Develop listening points in journey (e.g., usage, satisfaction, etc.)

• Inspire Customer Success Across Company - Create company-wide culture of Customer Success

Skills Required:

• Minimum 1-3 years in Operations, Customer Servicing or Account Management roles preferably in a product company.

• Hands on expertise with Microsoft Excel & SQL queries.

• Hands on expertise to deal with data & draw insights.

• Ability to manage influence through persuasion, negotiation, and consensus building

• Strong empathy for customers AND passion for revenue and growth

• Deep understanding of value drivers in recurring revenue business models

• Analytical and process-oriented mindset

• Demonstrated desire for continuous learning and improvement

• Enthusiastic and creative leader with the ability to inspire others

• Excellent communication and presentation skills

About Company

Requirement is with the client of Seventh Contact Hiring Solutions, Pune.

Client Overview -

Our client is a data science driven Sales and Marketing software developed only for Educational Institutes. Focused on increasing student enrolments and optimizing the marketing cost via automation and analytics.
Head Office - Bhandarkar Road, Pune. Other offices - Bangalore, Delhi, Mumbai. Number of People - 11 to 50

Seventh Contact Hiring Solutions (SCHS) is a professionally managed recruitment services providers based in Pune. We provide our services to companies in the IT and Engineering sectors in Pune, Other cities in India, Middle East, UK, South Africa.

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