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Keywords / Skills : Customer Support

0 - 8 years
Posted: 2019-10-24

Job Description
Job Description :
• Develops team’s customer service capabilities.
• Handles customer escalation issues.
• Entry-level customer service manager (relative to assignment), understands customer’s need and capable of building familiarity with customer segment and specific product/service offerings of that segment.
• Drive KPI (C SAT, Save Rates, Cost Per Save, Revenue Avoided & Compliance on TV RSF where applicable & STS program initiatives).
• Work towards reduction of returns and show a positive impact on Revenue avoided & COD.
• Support & run different Pilots suggested by COD to identify LOB wise return impact & suggest changes..
Key Skill(s)

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