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Customer Service Representative (Voice Process)

Keywords / Skills : Customer Service Representative, Customer Service Executive, International BPO, Voice process, BPO, Call Center, Customer Support, Calling process, Call Center Executive, International Call Center, BPO Executive, BPO Fresher, Voic

0 - 5 years
Posted: 2019-06-05

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Non-voice)
Fresher
Other Customer Service/ Call Center
Salary
2.20 - 3.60 lacs
Posted On
5th Jun 2019
Job Description
Roles and Responsibility
  • Answer inbound calls within guidelines/goals established by the client.
  • Listen actively, converse well on the phone with East Coast customers and be confident on calls.
  • Assist Customers who will call in to seek assistance not limited to:
  • Addition/Removal of services
  • Upgrade/Downgrade their services
  • Billing and Account related inquiries.
  • Focusing to ensure customers are given all the required support and ensure their concerns are resolved in the first attempt. (First Call Resolution)
  • Consistently achieve call quality score goals to meet client and customer satisfaction goals as well as maintain First Call Resolution.
  • Superior Customer Service Skills
  • Be savvy, because most of the customers will call while they are traveling and need to ensure we do not waste their time.
  • Understand the vast process product line-up and provide the right plan based on their requirement.
  • Work on different platforms to access customers account. 
Required Skills
  • Must be self-motivated, driven to succeed and ready to hit the ground running
  • Customer Focus Attitude
  • Excellent Listening Skills
  • Strong Verbal Communication
  • Building Relationships
  • People Skills (empathetic and willingness to serve others)
  • Interpersonal Savvy
  • Problem Solving


About Company

About Etech - Etech has been a leading provider in BPO solutions since 1997 and under our current corporate structure since 2003. Etech provides superior performance and quality in all our inbound and outbound channels, chat support, as well as customer service and back office processes. Etech is based in US, India and Jamaica. We are a Tier One preferred provider for several Fortune 50 companies. Etech is a certified member of the National Minority Supplier Development Council (NMSDC) and a Texas Historically Underutilized Business (HUB). Etech has also been awarded as Best BPO – Rising star category, by Gujarat Electronics and Software industries Association along with other recognitions in the USA
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