Sage Business Solutions is Web Technology and Digital Media Company. Our services aren’t just about marketing and designing - comprises high quality services ranging from Web Design & Development to Digital marketing, BPO & KPO end to end Solutions and other IT/ ITeS allied services. Equipped with innumerable technologies we connect with customers and deliver firm commitments in terms of time and budget. Our web technology are customer-driven and offers innovative designs whereas, BPO & KPO end-to-end Solutions built mutual trust and strong relation with our customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases