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customer service representative

Keywords / Skills : customer service representative, Customer Service, Customer Associate, Inbound process, Outbound process, troubleshooting

3 - 8 years
Posted: 2019-07-25

Job Description
Manage client accounts; be responsible for overall workflow to complete services for assigned clients. Provide consultations, as needed, to address clients' gemological inquiries that are routine but less technical in nature.

 Influence production and shipping schedules when there are delays/issues

 Resolve routine problems (e.g. delays ,mistakes) by troubleshooting, determining root cause and identifying the most appropriate response (coordinates with others to expedite solutions as needed)

 Coordinate with other departments to resolve issues to ensure client satisfaction

 Handle intake window as needed

 Perform other duties as assigned by the supervisor or as per business needs

 Monitor client accounts to ensure services are completed in a timely manner

 Work directly with clients to handle queries, add/change services, arrange shipments, and provide report results, billing information and service information as necessary

 Escalate client concerns to the appropriate person who can help resolve production, scheduling, shipping or invoicing problems

 Perform other duties as assigned by the supervisor

About Company

MRC Corp’s consultative approach to search is carefully designed to meet our client’s specific needs. We closely coordinate each phase of the search with you and adapt it as necessary throughout the duration of the consulting assignment.

Our associates have Mining and HR backgrounds with extensive experience in both corporate settings and executive search. Our 30+ years experience and capability, as a full spectrum consulting firm, enables us to attract, select, develop and retain the best possible talent for our clients.
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