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Keywords / Skills : Clothing, Customer Service Management, Sales Promotion, Customer Service, Operations, Client Servicing, Inventory Management, Payment Collection, Interior Designing

8 - 10 years
Posted: 2018-11-09

Job Description
About the company: 
Founded in the year 1848, this company is one of Europes leading textile service company with 170 years of experience in the textile industry. They offer a wide range of textile services ranging from workwear, mat, personal protective equipment, washroom, restaurant textile and shop towel services.

They offer solutions for the cleanliness and interior design of facilities, corporate clothing and protection. They strive to strengthen the corporate image of their customers and make everyday life easier with the help of their services.

They had a turnover of 358 million in 2017 and had over 100,000 customers globally.
They operate in 24 countries in Europe and Asia, including Belarus, Bulgaria, China, Croatia, Czech Republic, Estonia, Finland, Germany, Hungary, India, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, South Korea, Sweden, Turkey, Ukraine and the United Kingdom.

Their goal to expand geographically and to increase their market share in the long term.

About the role: This company is looking for a Customer Service Manager who can manage customer service process in accordance with company's Values, Mission, Vision and Strategic options

Responsibilities:
  • Managing their Customer service process in accordance with company's Values, Mission, Vision and Strategic options 
  • Managing a team of customer service personnel (Customer Service Representative and Account Representative) 
  • Managing Customer Service / Care activities including receivables (payment collection from all clients on regular basis) 
  • Recruiting and managing personnels in the Customer Service team 
  • Organizing, developing and controlling customer service operations according to the business concept/model 
  • Following-up and analyzing operational targets and results 
  • Handling delivery order dispatches and inventory management 
  • Organizing customer orientation on usage and handling of the garments 
  • Updating records in related Customer service software 
  • Implementing at the customer site 
  • Coordinating with internal and external stakeholders: Sales team, delivery personnels and other key people involved in the client servicing process 
Does this sound like you?

Must haves:
  • B.E or Masters degree into any stream of education 
  • Experience into Customer relations 
  • Experience in handling corporate accounts (B2B) 
  • Experience in handling a team 
  • Excellent communication skills 
Preferred:
  • Majority experience in handling existing accounts 
  • Prior work experience into Service Industry 

The Application process :
Step 1: Apply for the job post here to express interest in the role.
Step 2: Now that we know you are interested, the next step involves online screening of your candidature. You will receive an email from our screening partner, Shortlist i.e. www.shortlist.net. The email would include a link where you can complete your application - a few short questions on your experience followed by an assessment to demonstrate our ability to do the job.

You can also find the link here:
https://goo.gl/bZrrmK

Shortlist will keep you updated regularly on whether or not you’re shortlisted.



About Company

The recruitment process for this role is being managed by Shortlist. We are a startup recruiting company with a difference. We create 3D profiles of all job seekers including background, experience, personality traits and demonstrated ability to communicate and problem solve.

www.shortlist.net
About Recruiter
Moosa Khan
HR
Shortlist Professional Services Private Limited
...
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