123Stores, Inc., based out of New York, USA, is a multi channel retailer with a strong technology backbone. We combine supply chain logistics with real time customer data to create a compelling shopping advantage. The Company is ranked #223 in the Internet Retailer 2017 Top 500 Guide and is ranked #1641 in the Inc. 5000 list of fastest growing private companies.
123Stores ECommerce Pvt. Ltd. is a wholly owned subsidiary of the New York based $200 Million online retailer, serving as an in-house, offshore Operations & Development Center. For more information about our parent company, please visit www.123stores.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases