Keywords / Skills : Customer Support Executive, Customer service executive, Customercare executive, Customer service representative, Technical support executive, Customer support representative, Customer support officer
This is Ashok, As per our conversation over phone i'm sending you the below Job Description for the Position Customer Execuive. You can always refer your friends in case if they are looking for a Job Change.
Company Name: Falcon Force Pvt. Ltd. Position: Customer Executive
Experience : 1 to 4 years
Salary : 20k to 30 K + attractive incentives.
Location : Gurgaon
Working Timings: 10 AM to 7 PM
Interview Timings: Mon to fri 11 AM to 2 pm
Kindly share your updated resume
On Behalf of Sharadha Consultancy Office Address :
First Floor, 1-172/9, Hari Nagar Extn. Jaitpur, Badarpur. Delhi-110044
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases