We have our Market Research Report platform, "Absolute Reports". We are one stop shop for world top ranking research report Publishers to advance in the most dynamic solution of strategic decision-making deliverable to key decision makers in top Fortune ranked companies. Company Website: http://www.absolutereports.com/
Customer Care Executive,Customer Service Executive,Customer Support Executive,Technical support executive,Customer Care Associate,Voice Process,Inbound Process,BPO,Call Center,UK Shift,Night Shift,ITES,Call Centre,Voice
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases