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Customer Service Executive -Leading bank-Hindi speaking is must-Inbound Voice Process-CTC Upto 3.5L

Keywords / Skills : Freshers, Fresher BPO, Fresh Graduate, Customer Support, Customer Service, Customer Support Executive, Customer service representative, Customer support representative, Inbound, Inbound Process, Domestic BPO, Voice Process

0 - 5 years
Posted: 2019-04-29

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Salary
2.20 - 3.50 lacs
Posted On
29th Apr 2019
Job Description
Handle inbound customer calls quickly and effectively

Ø Sign up customers for I-Banking

Ø Route calls through IVR where applicable

Ø Maintain contact records to reflect current information

Ø Requests and complaints Turn around

Ø Promote cross sell of all banking products

Ø Maintain accuracy of information given to customers

Ø Have high awareness levels on KYC and Anti-money laundering Policy

Ø Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.

Ø Ensure all sales pitches are made without no mis-selling

Ø Use S2S palette to identify eligibility and register dispositions for analysis

Graduate Fresher and up to 4 years of experience in call taking

Ø Undergraduate (10+2 PUC) with min 2 years of experience in call taking

Ø Excellent communication skills in written and verbal English

Ø Ability to Speak good Hindi

Ø Basic computer skills

Ø Strong service orientation

Ø Willingness to learn additional products

Ø Flexible to work in rotational shifts and offs

Ø Located at a distance of max 22 kms. from Whitefield to avail free cab facility


Call Thusha and Vidhya to schedule interview 8618216912


About Company

Global Serve Solutions
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