Adept Global is a leading name within the recruitment industry. Our objective is to provide employment services for all industries at all levels of employment. We know that recruitment isn't about filling open positions. It's about understanding your aspirations so that we can find the right people to help transform your business. Our talent, passion, work ethic & commitment have helped us secure in-depth, long-lasting relationships with our clients. Over the years, we have developed a solid reputation of making quality placements and developing mutually profitable partnerships with our clients.
Customer Service Executive (Voice), BPO, Call Center, Voice Process, International Call Center, KPO, Knowledge Process Outsourcing, BPO Call Center, BPO Fresher, International BPO, Domestic BPO, Tele Caller, Call Center Executive, Call Centre, Wipro
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases