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Customer Service Executive - E - Learning Firm

Keywords / Skills : International Call Center, International BPO, Voice Process, Customer Care Executive, BPO Fresher, BPO Call Centre, BPO, Blended process, Knowledge Process Outsourcing, KPO

1 - 4 years
Posted: 2019-01-04

Nationality
India
Industry
ITES/BPO
E-Learning
Any
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
Any graduate
Stream:
Any
Salary
1.00 - 2.50 lacs
Posted On
4th Jan 2019
Job Description
Job Role
• Answering Inbound / Incoming Calls and Chats

• Manage client communications through email or phone.

• Following up potential prospects through regular emails, outbound calls.

• Coordinating with in-house core development/software team / department for on time delivery from time to time.

• Build long term relationship with the client for future projects.

Other Requirements / Key Skills

• Excellent spoken and written communication skills.

• A Good Listener - having patience to listen to the problem/requirement to pitch the right solution to the prospect.

• Very basic understanding of internet, like what are domain names, hosting, servers etc. rest training will be provided.

• Knowledge of any CRM, Chat tools and technical interface is a plus point.

• Ability to learn new tool as and when required.

• Team player with ability to learn new things.

Anyone who has ever worked in any US/UK/India process inbound or outbound in any international BPO / KPO.

Or, If you are a Graduate and have excellent communication skill, verbal and written.



Interested candidates kindly share your updated resumes to [HIDDEN TEXT] or call on 9920966883.



About Company

Adept Global is a leading name within the recruitment industry. Our objective is to provide employment services for all industries at all levels of employment. We know that recruitment isn't about filling open positions. It's about understanding your aspirations so that we can find the right people to help transform your business. Our talent, passion, work ethic & commitment have helped us secure in-depth, long-lasting relationships with our clients. Over the years, we have developed a solid reputation of making quality placements and developing mutually profitable partnerships with our clients.
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