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Customer Service/Customer Support Associate - Chat process 1 - 2 years of work experience

Keywords / Skills : Customer care, Customer Service, Customer Support, Customer Service Executive, Customer Care Executive, chat process, Chat Support, Non Voice Bpo, Online Chat, Online Chat Representative, BPO, Bpo Non Voice, Bpo Operations

1 - 3 years
Posted: 2019-09-12

Job Description
About Client : 
Largest and Reputed Online Grocery Stores in Indian market with 200 + Employees. 
Having multiple Stores in all States of India and Major Cities and Districts of AP & Telangana. 

Position :  Customer Support Associate for Customer Service-Chat process 
Hiring Experienced Chat process Experts with 1 - 2 years of work experience
Excellent Written Communication skills preferred. 
Work Location: KPHB, Hyderabad

Roles and Responsibilities: 
Responsible for answering and addressing customer queries through chat.

Answering 3-4 chats simultaneously in a professional manner to provide information about products & services.

 Understanding customer requirements,  Providing the right customer experience.

Desired Profile :
Excellent written communication, e-mail etiquette,
persuasive skills, service orientation, Integrity.

 Knowledge of customer service principles and practices.

Customer service orientation.

Ability to understand the queries of the customers and
active problem-solving skills.

 Good interpersonal skills.

 Typing speed -Min 30 WPM
10+2 or any graduation with Min 1 Year Experience in any Chat Process

Venue Details : 
Radsearch HR Services Pvt Ltd, 
5th floor, 503, above Vijetha Super market, near JNTU circle, 
Landmark : beside Vasan eye care hospital, KPHB, Hyderabad

Reach us for more details: 
Contact Person in HR : Asha/Manisri/Subhodeep 
Phone: +91 +919154070317, 9014338308, 04043460707

About Company

About Us:

The Management is having 13 years of Rich Recruitment experience in IT ,ITES & NON IT Industry fulfilling all Clients requirements in time for both Permanent and Contract staffing in India."

Radsearch HR Established in 2019 as a private limited Company, Radsearch HR is a dedicated IT Staffing and Recruitment company
During our 10 years of Journey in Consulting field, we have been instrumental in changing the face of recruitment to reflect the careers of thousands of professionals in India. Our untiring efforts have helped us in emerging as the ideal destination for IT/ITES Staffing Services in the country.
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