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Customer Service Associate

Keywords / Skills : B.Com, MBA, BBA, BA, BSc, BBM, BCA, Customer Support Executive, Customer support representative, CSE

0 - 1 years
Posted: 2018-09-20

Job Description
Dear Candidate,

We are currently hiring for Domestic Voice Process.



Minimum eligibility criteria to apply to this position:

o Age: 23 to 35 years of age

o Candidate should be residing within the local transport limits

o one way Cab provided in the night

Any graduate/ Post Graduate

Hiring for both Fresher or Experienced

KEY RESPONSIBILITES:

o Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.

KNOWLEDGE AND SKILLS:

o Excellent communication skills in English & Hindi

o Polite and customer service oriented

o Exhibits patience and empathy to resolve customer queries

o Typing Skills: 15 wpm with 85 % accuracy
SALARY:

15 Take home

PROCESS:

Banking Service

Shift Timing

Post Training Fixed day shift for females

Rotational shift for Males
Walk-in Date – 18th September till 30th October 2018

Walk-in Time: 12 a.m. – 3 p.m.

Walk-in Location: First Source, Ground Floor, Vayu Block, GR Tech Park, Whitefield, Bangalore - 560066

Contact Person: HR - Jaishree

Contact Number - 9986339949

Regards,

Jaishree

Recruiter

First Source Limited



About Company

Firstsource is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services. The Company’s approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered using the Rightshoring model to meet a client’s business objectives and cost reduction strategy.

The demand for BPO continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative. We focus on meeting the individual needs of our clients and delivering measurable service improvement and value.

Company Overview
Improving client processes and driving business impact is the prime focus of our entire organization of over 25,000 employees. Firstsource couples its deep process knowledge, insights and best practices with targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad portfolio consists of both enterprise and industry-specific services. In all areas, we execute simple transactional needs to providing process management capabilities, where complex decision-making and keen judgment are required. Services are seamlessly delivered from our Rightshoring model with 44 centers in four countries to meet a client’s business objectives and cost reduction strategy.

Firstsource focuses on the industries of Telecom, Banking & Financial Services, Insurance, Media, Publishing and Healthcare. Our solutions span across the customer life cycle of Customer Acquisition, Customer Services, Transaction Processing, Collections & Accounts Receivables Management and Research & Analytics.
We develop reliable and scalable solutions for essential business processes, consecutive with industry best practices and supported by a robust technology infrastructure, proprietary tools, strong human resources and transition framework.
About Recruiter
Meena Nainar
HR Recruiter
Firstsource solutions Limited
...
Skills I hire for voice, bpo, collections, Good communication, International BPO,
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