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CUSTOMER SERVICE ASSOCIATE / BACK OFFICE EXECUTIVE

Keywords / Skills : Customer Service, Back Office, Technical Support, Client Interaction, Coordination, English Communication, MS Word, MS Excel, Customer Care, Customer Relations, Problem Solving

2 - 12 years
Posted: 2018-11-15

Nationality
India
Industry
Any
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Data Processing Executive
Account Services Executive
Education
Any graduate Other
Stream:
• Any
• Other
Posted On
15th Nov 2018
Job Ref code
CSA18
Job Description
Resume Factor, established in 2004, is a world-wide leader in business content writing. We have vacancies for Senior Back Office Executives / Senior Customer Service Associates with 1 - 12 years’ work experience at our Head Office at Mahatma Nagar, Nasik.

We have general office timings only (no night or rotational shifts). No bond requirement. Extensive training is provided to all candidates during induction. You can expect an excellent job profile, high remuneration and rapid professional growth in a non-BPO work environment.

Required skills:

* Good English communication skills (spoken and written).

* Good MS Word, MS Excel and Email skills.

* Strong team-working and task-management skills.

* Ability to converse with senior-level clients and understand their issues.

* Ability to take initiative, solve problems and implement solutions.

* Previous experience of handling high-level clients is a plus.

Other particulars:

* You must have 2 - 12 years’ work experience in Back Office / Customer Care / Technical Support / Admin.

* General daytime work hours only. No working in shifts. No sales calls. No traveling.
* Excellent growth-oriented job profile in a non-BPO environment.
* Job location is at Mahatma Nagar, Nasik.

* You shall report to the Operations Manager.



About Company

Resume Factor is a leading Content Writing company, and is one of the global leaders in the Resume Writing Industry. The company caters to online jobsites and recruitment firms in India and abroad. Founded in 2004 and based in Nasik (Maharashtra, India), the company specializes in developing executive resumes for senior management professionals. The company is staffed with an accomplished Management Team, experienced Team Leaders, Senior and Junior Content Writers, and a dedicated team of Back Office Executives and Customer Service Executives. Together, we work as a high-performing and motivated unit to make Resume Factor a leading company in its field. We are looking to hire Junior and Senior Content Writers at our Nasik (Mahatma Nagar) office. Apart from a vibrant work environment, we offer professional growth, continuous development and excellent remuneration. We have general office timings only, there are no night shifts, no rotational shifts and no sales calls. You shall undergo extensive training wherein we shall train you in all aspects of your job and constantly support you to achieve your goals. We look forward to working with and growing with you!
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