Place outbound calls to customers to promote new products and services
Oversee the timely management of outgoing and incoming calls
Receive inbound calls from customers to interact with them and identify their needs
Ensure daily shift call quotas and set targets are achieved
Conduct research to identify solutions and answers to difficult client issues
Making sales or recommendations for products or services that may better suit client needs.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Meet weekly, monthly and quarterly sales quotas
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Analyze the territory/market’s potential, track sales and status reports
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends
Continuously improve through feedback
Customer Service Skills: The customer is always right. You will need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
Communication Skills: You will need to speak to customers about a product's different features, and answer any questions they might have.
Flexibility: You might have to work long hours, nights or weekends.
Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.