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Customer Sales Representative

Company Name Confidential

Keywords / Skills : Customer Sales Representative

0 - 1 years
Posted: 2018-10-11

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Other Customer Service/ Call Center - Sales executive
Education
Any graduate Class 12
Salary
1.50 - 2.00 lacs
Posted On
11th Oct 2018
Job Description


Place outbound calls to customers to promote new products and services

Oversee the timely management of outgoing and incoming calls

Receive inbound calls from customers to interact with them and identify their needs

Ensure daily shift call quotas and set targets are achieved

Conduct research to identify solutions and answers to difficult client issues

Making sales or recommendations for products or services that may better suit client needs.

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills.

Meet weekly, monthly and quarterly sales quotas

Achieve agreed upon sales targets and outcomes within schedule

Coordinate sales effort with team members and other departments

Analyze the territory/market’s potential, track sales and status reports

Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Keep abreast of best practices and promotional trends

Continuously improve through feedback

Customer Service Skills: The customer is always right. You will need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.

Communication Skills: You will need to speak to customers about a product's different features, and answer any questions they might have.

Flexibility: You might have to work long hours, nights or weekends.

Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.


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