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Customer Relation Manager

Keywords / Skills : Customer Relation Manager, Customer service, Call, Client, Service, Customer support

1 - 2 years
Posted: 2019-05-15

Industry
Construction & Engineering
Function
Construction
Role
Other Construction - CRM
Salary
0.10 - 0.30 lacs
Posted On
15th May 2019
Job Description
Relationship Manager Duties and Responsibilities

Maintain good relationships with clients so that the business can maximize the value of those relationships.

Identify key contacts at potential client companies to establish and foster a relationship.

Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.

Understand the problems and challenges of clients and identify ways the business could better address those needs.

Grow the business by identifying new sales and business development opportunities.

Seek opportunities to cross-sell or upsell to existing clients.

Monitor and assess activities of our competitors to proactively satisfy and retain our clients.

Provide excellent service in order to maintain a positive reputation for the business.

Resolve any customer complaints in a prompt and professional manner.

Set revenue targets and then develop and execute a strategy to meet those.

Relationship Manager Requirements and Qualifications

Ability to build, foster, and maintain positive professional relationships.

Devotion to high-quality customer service.

Excellent interpersonal communication skills.

Keen analytical and research abilities.

Knowledge of relationship management best practices.

Problem solving and conflict resolution capabilities.

Willingness to develop an in-depth understanding of the business and related services.

Bachelor’s degree in business, marketing, management, or related field.

3+ years of experience in a sales or customer service role.

Outgoing and customer-oriented attitude.

Similar Job Titles

Relationship Managers

Relationship Management

About Company

We are please to introduce ourselves as one of the leading man power recruitment agency in India. A team of dedicated professionals having vast experience of human recourse management in various companies which are truly committed with integrity, systematic approach, excellence, rigorous working approach and transparency to assist you in achieving the goal timely in order to nourish long term relationship with you and to set benchmark in the dynamic market.
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