KRA 1. Contacting Prospects: A. Telephone calls are made to communicate with prospects generated through… (i) References given by the existing customers. (ii)Campaigns/ Exhibitions conducted by the Marketing department. (iii) Direct ‘Web responses’ from customers visiting our company website. The factors involved while making this conversation are: a) Analyzing the prospect’s ‘Need’ b) Building a strong Rapport c) Tone and voice modulation B. Emails are sent to prospects requiring more information in order to take an informed decision. 2. Documentation Assistance: a. The PAF (Product Application Form) and the ECS (Electronic Clearance System) form are to be filled in. The prospect must be assisted in filling and signing these forms. b. The prospect will be informed about the number of cheques and other requirements to be met for making this booking.
Reliance Globalcom is spearheading the global telecom ambitions of Reliance Communications -Indiaâs largest integrated telecom service provider. Reliance Globalcom brings together the synergies of Reliance Communications and its integrated global business with a highly successful bouquet of retail products & services. The company serves over 1000 enterprises, 200 telecom carriers and 1.4 million retail customers in 50 countries across 5 continents. It is one of the fastest growing international telecommunication companies in the world today (www.relianceglobalcom.com)
Reliance Globalcom is consolidated global business arm of Reliance Communications Ltd, Indiaâs largest mobile service provider with over eight million customers. Reliance Communication has established a pan-India, integrated (wireless and wire line) and convergent (voice, data and video) digital network, to offer services spanning the entire communications value chain â" infrastructure, services for enterprises and individuals, applications and consulting. The Reliance Group, founded by Shri Dhirubhai H. Ambani (1932-2002), is India's largest business house with total revenues of over US$ 22.6 billion, cash profit of US$ 2.8 billion, net profit of US$ 1.4 billion and exports of US$ 3.6 billion (representing approximately 5% of Indiaâs exports).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases