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Customer Relation Manager

Keywords / Skills : c, website

3 - 5 years
Posted: 2018-06-18

Customer Service/ Call Centre/ BPO
Customer Service Executive (Voice)
Posted On
18th Jun 2018
Job Ref code
Job Description
KRA 1. Contacting Prospects: A. Telephone calls are made to communicate with prospects generated through… (i) References given by the existing customers. (ii)Campaigns/ Exhibitions conducted by the Marketing department. (iii) Direct ‘Web responses’ from customers visiting our company website. The factors involved while making this conversation are: a) Analyzing the prospect’s ‘Need’ b) Building a strong Rapport c) Tone and voice modulation B. Emails are sent to prospects requiring more information in order to take an informed decision. 2. Documentation Assistance: a. The PAF (Product Application Form) and the ECS (Electronic Clearance System) form are to be filled in. The prospect must be assisted in filling and signing these forms. b. The prospect will be informed about the number of cheques and other requirements to be met for making this booking.
Key Skill(s)

About Company

Reliance Globalcom is spearheading the global telecom ambitions of Reliance Communications -India’s largest integrated telecom service provider. Reliance Globalcom brings together the synergies of Reliance Communications and its integrated global business with a highly successful bouquet of retail products & services. The company serves over 1000 enterprises, 200 telecom carriers and 1.4 million retail customers in 50 countries across 5 continents. It is one of the fastest growing international telecommunication companies in the world today (

Reliance Globalcom is consolidated global business arm of Reliance Communications Ltd, India’s largest mobile service provider with over eight million customers. Reliance Communication has established a pan-India, integrated (wireless and wire line) and convergent (voice, data and video) digital network, to offer services spanning the entire communications value chain â€" infrastructure, services for enterprises and individuals, applications and consulting. The Reliance Group, founded by Shri Dhirubhai H. Ambani (1932-2002), is India's largest business house with total revenues of over US$ 22.6 billion, cash profit of US$ 2.8 billion, net profit of US$ 1.4 billion and exports of US$ 3.6 billion (representing approximately 5% of India’s exports).

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