Keywords / Skills : call centre, call center, bpo, customer support executive, customer service executive, call center bpo, customer care executive, customer care officer, back office, non voice, bpo non voice
Telecom / Banking / Healthcare / Insurance bpo's. Post - International AR Caller, Medical Billing, Healthcare,
You would be engaged in Process 1: Finance / Healthcare / Procurement / Human Resource AR Caller, Medical Billing (Voice / Non Voice Process) Process 2: Hardware and Networking / IT help desk / Technical Trouble Shooting. Responsibilities :
Required AR Caller Experience for Health care
Fresher / Exp can Apply for Customer and Technical Support
Engaged in handling calls of Enterprise & different business units (Internal & External)
Provide World Class Customer Service of medical billing.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environmentPleasant, professional, and courteous personalityExcellent verbal and written communication skills
Strong administrative skills: organized, efficient and versatile
Contact HR Shivani@9980437755 Email ID : [HIDDEN TEXT]
Desired Candidate Profile
Desired Candidate Profile
*Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Have a good attitude - should be committed to the work. * Flexible with rotational shifts.
Black and White Business Solutions Pvt Ltd Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry"s leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases