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Customer Engagement /Service Delivery Manager

Keywords / Skills : Customer Engagement, Service Delivery Management, ITIL Certified, IT Infrastructure Management, Trend Analysis, BRD,

5 - 8 years
Posted: 2019-08-26

Industry
ITES/BPO
IT/Computers - Hardware & Networking
Function
IT
Role
Delivery Manager
Salary
5.50 - 11.50 lacs
Posted On
26th Aug 2019
Job Description
Company : Anunta Technology Management Services Ltd

URL: www.anuntatech.com

Job Location : Mumbai.

Customer Engagement and Service Level Management

1. Communication and engagement model development.

2. Governance, Reporting, Reviews , Risk mitigations and escalations.

3. Trend Analysis, QBR’s etc

Business requirement analysis, real time business expansion

1. BRD inputs

2. Capacity inputs

3. Operations and Design team engagement and business reporting

Technology and Business change management, Cost analysis

1. Business impact analysis

2. Accountability on critical changes, communication and business restoration

Service Improvements

1. Regular capacity reviews

2. Focus on quality metrics

3. Identifying critical paths in delivery , inputs for design change

Collections and Cost analysis

1. Periodic collection tracking and reporting

2. Cost analysis in reporting



About Company

Conulting Firm
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