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Customer/ Client Service Specialist

Keywords / Skills : Customer Service, Customer Service Executive, Customer Care Executive, Inbound, Freshers, Graduate Fresher, BPO, HR Operations, HR, International Voice

0 - 4 years
Posted: 2019-07-15

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Fresher
Posted On
15th Jul 2019
Job Description
Support and Circulate

WE ARE HIRING

Designation
Customer/ Client Service Specialist

Customer Service through calls, Chats & emails

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

Maintain Internal & Client level delivery quality on calls, chats & email conversations

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation & follow-up

Identify, share and support operational improvements

Education

Graduates in BCom, BA,BCA, BBA,BHM, BSc (Except BSc IT, BSc Stats, MA, MCom)

(No Full time MBA) No MCAB Tech, BE, B Ed


Required Experience

Experience 0- 5years

Excellent communication skills

Should be flexible to work in rotational shifts

Proficient in computer usage and Basic knowledge on MS Office

Additional Benefits

Defined career roadmap which offers growth opportunities

Performance based incentive program**

Investment in talent development and skills enhancement

Work life balance with 5 day work week and weekends off (Saturday & Sunday)
Collaborative environment with best in class professionals

Focus on colleague engagement and funwork

*Depends on Process/Client alignment

Salary 21k for Fresher with Maximum of 25k for experienced


Call our Recruitment Specialist

HR Vandana (9599558190)

Call timings : 10.30am to 7.00pm(After that please whatsapp your CV)



About Company

Axis Consultants
Naraina Vihar
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